Result: An audit was conducted to benchmark all existing voice and data costs at the client’s current headquarters. On a parallel track, three solutions were designed to meet the client’s voice and data telecom needs. Each solution was documented and presented to the client’s executive leadership team for final decision and sign-off. On approval, a strategic plan was developed for service delivery of the new voice and data solution. This included hardware, station equipment, cabling, network configuration, business continuity planning, porting, VPN, and specialized remote connectivity activities. All actions were executed seamlessly, and the project was completed ahead of schedule. A financial true up was conducted to verify that all old services had been disconnected and the new services were being billed accurately. The technology migration and transformation eliminated costly traditional services while reducing monthly carrier costs by over 30 percent.

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Result: The new carrier project team was immediately contacted. They advised the delay was caused by the local provider. Working with the carrier’s network engineer and outside plant team, it was discovered that the issue was twofold. The circuit delivery required a fiber multiplexer build and client readiness activities. An interval and cost assessment was provided to the client to validate if he should proceed with this delivery. The client opted to move ahead and work began on two fronts. The first was managing the build with the carrier teams. The second was addressing a necessary fiber run and power requirement at the client site. Managing the build helped to reduce the interval significantly. The circuit delivery was completed successfully, and all pricing was validated against the terms of the contract.

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