Result: The carrier audit resulted in a monthly invoice reduction of over 40 percent on voice services. In addition, a major long-distance switching and rate issue was uncovered. Based on analysis of the client’s order and billing history, one of its carriers had been billing long-distance charges at a significantly higher casual rate. Further investigation uncovered evidence that showed the long-distance service was ported to another long-distance provider a few years earlier. All evidence was provided to the client’s carrier, and a refund equaling nearly two years of all long-distance charges was paid to the client.

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