Result: The audit revealed significant savings opportunities across each telecom service category including but not limited to local and long-distance usage, voice circuit access costs, and high capacity data services. In the midst of the audit, the Director of IT requested assistance with another issue. Data network bottlenecking and dropped packets were negatively impacting the business. He needed more bandwidth at critical locations, and help with getting independent pricing and delivery. A sourcing event was immediately launched for the service to get necessary technical specifications, competitive pricing, and shortest delivery intervals. All carrier solutions were presented to the Director and a final decision was approved for ordering and delivery. Outside the bandwidth upgrade, the audit yielded a 40 percent annual savings.

The post Advertising appeared first on Dev-Byrne & Company.

Result: A favorable contract was negotiated for carrier long-distance service that reduced the client’s usage charges by 50 percent of their current spend. In addition, several aspects of the new service installation including the porting of all numbers were project managed. The current spend was bench marked with an audit, followed by a network migration and billing fallout review. The network was optimized identifying more voice services that were not included in the original network migration. Audit findings and savings opportunities were presented at each phase of the project. All services outside the scope of the network migration projection were either migrate or disconnected for additional savings.

The post Consulting appeared first on Dev-Byrne & Company.

Result: The audit of the client’s hosted VoIP services coupled with a review of each contract line item uncovered unnecessary charges that were imbedded in the client’s contract. This included maintenance charges for handsets and monthly charges for extra technical support. The findings provided the client with key information to be considered at contract renewal. Also, the audit discovered unlimited calling plans on emergency lines used mainly for redundancy that had zero usage. A review of the data services found the client was not receiving competitive pricing and could realize a savings of 30 percent.

The post Distribution appeared first on Dev-Byrne & Company.

Result: Using the client’s invoices and other carrier records, a historical usage assessment was prepared. These reports immediately highlighted several differences and trends in the client’s usage patterns. Further investigation and discussion with the IT team revealed the client had been forced to move because of a building fire several years ago. A deep dive into the carrier maintenance records, trouble tickets, and move orders showed several delays and attempts to deliver new service to the client. It was deduced that as a temporary solution, the carrier placed a call forwarding scheme on the client’s main line. As a result, the client had been charged for every incoming call in the past several years. Working with the carriers billing, maintenance, provisioning, and legal team the usage issue was resolved and overpayment was recovered for the client. The client was so pleased with the bill decrease and result; they opted not to change providers or technology solution.

The post Finance appeared first on Dev-Byrne & Company.

Result: On one of the client’s carrier invoices, the audit uncovered two large billing errors dating back several years. First, the client had been billed incorrectly for over half of its DID services as the rates did not match the carrier’s state tariff. Second, the client had been unknowingly enrolled in the carrier’s monthly recurring maintenance and repair program. Working with the carrier’s billing team, legal team, and President, the billing dispute was mutually resolved. A significant refund was obtained, and the client’s DID cost was reduced by 55 percent. A review of the client’s contracts and billing for high capacity service found that another carrier was billing its IOF mileage and access service charges incorrectly. This correction led to a 57 percent annual cost savings in the high capacity service category.

The post Health Care (Medical Center) appeared first on Dev-Byrne & Company.

Result: Using inventory mapping all services (voice or data), locations, carriers, and vendors were catalogued. This report benchmarked all existing billing and served as a road map for identifying  savings opportunities, migration, and upgrade initiatives. Usage analysis performed against all traditional voice circuits identified a large quantity of unnecessary lines and closed locations that should be eliminated. Also, a major area of opportunity was identified in rerating essential services to discount plans. As a result, the total annual savings against traditional voice service exceeded 50 percent.

The wireless audit findings revealed the client’s staff had several different rate plans. Most employee service allowances were oversubscribed compared to usage. Across the entire staff, it was identified that four different types of voice plans, seven unique data plans, and seven message plans existed. Using data gathered from a 12-month wireless study and trend analysis, a new wireless policy was created. It was approved by the client’s executive team for use immediately. In addition, all plans were optimized to match the new policy and usage allowance. The result was a 24 percent annual savings on wireless costs.

The post Not-For-Profit (Advocacy) appeared first on Dev-Byrne & Company.

Result: An analysis of the client’s wireless usage and charges revealed that post-implementation, the client was still oversubscribed for data services. Also, the audit uncovered nonessential features and services which had been downloaded by its staff. A roaming study showed that several monthly recurring travel plans were not being used effectively and needed more management review. In summary, the audit uncovered an extra 18 percent of annual savings not identified by the client’s wireless carriers.

The post Energy appeared first on Dev-Byrne & Company.

Result: The carrier audit resulted in a monthly invoice reduction of over 40 percent on voice services. In addition, a major long-distance switching and rate issue was uncovered. Based on analysis of the client’s order and billing history, one of its carriers had been billing long-distance charges at a significantly higher casual rate. Further investigation uncovered evidence that showed the long-distance service was ported to another long-distance provider a few years earlier. All evidence was provided to the client’s carrier, and a refund equaling nearly two years of all long-distance charges was paid to the client.

The post Entertainment appeared first on Dev-Byrne & Company.

Result: To meet the challenge two teams were assigned to this project. The first team was responsible for all sourcing, RFP, and contract issues related to station equipment, hardware, and carrier services for delivery of voice and data. The second project team was assigned all network design, site logistics, and vendor management activities including cabling, network configuration, business continuity, circuit installation, and carrier management. Working in lockstep, the teams eliminated unnecessary handoffs and used their industry expertise to deliver all items ahead of schedule. This reduced another 15 business days from the project time frame.

The post Fashion appeared first on Dev-Byrne & Company.

Result: The audit found that for the past six years the Hospital had been overbilled on several PRI accounts. The client should have been subject to the rates and charges set forth in an alternate contract arrangement with the State of New York; however, the PRIs were being billed under an incorrect carrier contract. Working with the carrier’s billing and legal team, the billing dispute was mutually resolved. The client obtained a significant refund equal to 20 percent of the its annual telecom spend. As well as the overbilling, the invoice review of over four hundred POTS services and long-distance also found rate reduction opportunities.

The post Health Care (Hospital) appeared first on Dev-Byrne & Company.