Health Care – Dev-Byrne & Company

Health Care (Medical Center)

Rodney — Tue, 16 Feb 2016 22:06:16 +0000

The CIO and Director of IT for a New York Medical Center requested a review of all telecom voice and data network services connecting the hospital’s main and remote locations. The organization’s goal was to reduce its telecom expense budget and needed help in confirming if all charges matched existing contracts and circuit inventory.

Result: On one of the client’s carrier invoices, the audit uncovered two large billing errors dating back several years. First, the client had been billed incorrectly for over half of its DID services as the rates did not match the carrier’s state tariff. Second, the client had been unknowingly enrolled in the carrier’s monthly recurring maintenance and repair program. Working with the carrier’s billing team, legal team, and President, the billing dispute was mutually resolved. A significant refund was obtained, and the client’s DID cost was reduced by 55 percent. A review of the client’s contracts and billing for high capacity service found that another carrier was billing its IOF mileage and access service charges incorrectly. This correction led to a 57 percent annual cost savings in the high capacity service category.

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Health Care (Hospital)

Rodney — Tue, 16 Feb 2016 22:17:13 +0000

A premier New York City Hospital required a review of its Tier 1 carrier voice and data network billing invoices. The audit included a rate assessment and contract review of all traditional POTS, frame relay, PRI, and dedicated Ethernet service.

Result: The audit found that for the past six years the Hospital had been overbilled on several PRI accounts. The client should have been subject to the rates and charges set forth in an alternate contract arrangement with the State of New York; however, the PRIs were being billed under an incorrect carrier contract. Working with the carrier’s billing and legal team, the billing dispute was mutually resolved. The client obtained a significant refund equal to 20 percent of the its annual telecom spend. As well as the overbilling, the invoice review of over four hundred POTS services and long-distance also found rate reduction opportunities.

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Health Care (Spinal Center)

Rodney — Tue, 16 Feb 2016 22:02:45 +0000

A leading New York City Spine Care Facility requested a review of its voice and data network billing invoices. The company suspected that its voice billing was not correct, but lacked the in-house expertise to confirm the charges.

Result: The audit revealed the Facility’s contract with its voice carrier had expired earlier in the year, resulting in a drastic usage rate increase. The client’s contract was renegotiated with the carrier, ensuring they received discounted rates for all usage and calling features for a two-year term. The voice savings was over 10 percent of the client’s annual voice spend. The review also revealed the firm was paying 50 percent more than the competitive market rate for its data services. Without changing data providers or incurring costly migration charges, the renegotiated contract reduced the client’s cost by half.

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